About the Company

Mission Statement

We are committed to long term relationships with our clients. These relationships are based on honesty, trust, quality of services and a fair price. We understand that we must complete projects on time and on budget. Our goal is to exceed expectations through a dedication to quality of craftsmanship, personal involvement, attention to finish detail, and superior before and after service to our clients. We honor all warranty work and stand behind our product 100%. We will continually strive to improve our means and methods, as well as our knowledge of and about our chosen profession. We understand that we are all employed by our clients, and as such, we recognize that satisfying our customers in an honest and professional manner is the surest way to continue our growth and prosperity far into the future.

Certifications

IICRC – INSTITUTE OF INSPECTION, CLEANING AND RESTORATION CERTIFICATION

CCT: The Carpet Cleaning Technician course teaches the fundamentals of carpet cleaning. Topics include fiber types and characteristics, fiber identification, carpet construction and styles, dyeing at the mill, soil characteristics and the chemistry of cleaning. This course will also train the technician in the 5 methods commonly used in carpet cleaning.

UFT: The Upholstery & Fabric Cleaning Technician course covers upholstery fiber categories, fiber identification and testing, manufacturing of the fiber & fabric, chemistry of cleaning, upholstery cleaning methods, protections, spotting and potential problems. This will allow the technician to have a specific knowledge about fabric and fiber content, as well as furniture construction. This enables technicians to identify limitations and potential cleaning related problems, on a given piece of upholstery.

OCT: The Odor Control Technician course covers olfaction and odor, odor sources, detection process, theory of odor control, equipment, chemical options and applications. The technician will learn how to address odors caused from biological sources such as decomposition, urine contamination, and mold, combustion sources such as fire and smoke damage, and chemical sources such as fuel oil spills or volatile organic chemicals.

CRT: The Color Repair Technician course addresses the history of color, color theory, natural and synthetic dyes, dye methods, types of dyes, types of fibers, carpet styles and dye procedures. Other topics covered include color related cleaning issues such as fading, color loss due to contamination or bleaching, and the use of cleaning agents that may affect or remove color from carpet.

RRT: The Carpet Repair and Reinstallation Technician course teaches techniques and safety issues related to carpet repair and re-installation, carpet construction, inspection process prior to cleaning, tools of the trade, floor preparation, adhesives, carpet cushion installation, tackless strip and moldings, seaming, and proper stretching. This class also teaches various repairs that the carpet cleaner/restorer may come up against while dealing with an installed textile. This knowledge will enable the technician to recognize and avoid installation problems that may arise while performing carpet cleaning as well as how to correct many issues encountered.

WRT: The Water Damage Restoration Technician course is designed to teach restoration personnel that perform remediation work to give them a better concept of water damage, it’s effects and techniques for drying of structures. This course will give residential and commercial maintenance personnel the background to understand the procedures necessary to deal with water losses, sewer backflows, and contamination such as mold.

ASD: The Applied Structural Drying courses covers the effective, efficient and timely drying of water-damaged structures and contents, using comprehensive classroom and hands-on training, in order to facilitate appropriate decision-making within a restorative drying environment. Technicians will experience live hands on use of instruments, extraction systems, drying equipment, and chemistry use in an actual flooded building situation.

AMRT: The Applied Microbial Remediation Technician course covers mold and sewage remediation techniques to individuals engaged in property restoration, IEQ investigations or other related professions. Emphasis will be placed on teaching mold and sewage remediation techniques to individuals who will perform these procedures in the field. Course graduates will be adequately equipped to perform remediation services, while protecting the health and safety of workers and occupants.

LCT: The Leather Cleaning Technician course addresses leather identification and cleaning techniques for professional on-location cleaners, restoration and inspection service providers, as well as other related industries. Emphasis shall be placed on theory, practical application, proper identification of leather types, soiling conditions and proper professional solutions to the cleaning challenges faced by the individuals performing the work in the field.

SMT: The Stone, Masonry, & Tile Care Technician course provides precise information for the proper maintenance and cleaning of natural and man-made (cultured) stone, ceramic tile, masonry, and grout surfaces. Technicians will learn the theory behind and reasons for proper tools, chemicals and equipment. Emphasis will be placed on protecting surfaces, technicians and building occupants. Technicians completing the course will be adequately equipped to perform maintenance-related tasks involving stone, masonry and ceramic tile surfaces.

SRT: The Fire & Smoke Restoration Technician course concentrates on technical procedure for successfully completing the restoration of a fire and smoke damaged environment. Technicians will learn how to combine technical procedures with a practical approach to managing the job site and how that relates to pricing the job.

HST: The Health & Safety Technician or an equivalent OSHA approved course is a must for anyone performing restoration or mold remediation! This course is provided to increase safety in your workplace and reduce your company’s risk of costly fines and penalties. it is also designed to put you ahead in the restoration industry to show insurance companies you and your staff is ahead of the competition regarding health and safety. Topics to be covered are: OSHA standards, Inspections, Citations and Penalties, Record keeping, Personal Protective Equipment (PPE), Hazard Communication, Hazardous Materials, Confined Spaces, and Blood-born Pathogens.

IICRC Advanced Designations
JOURNEYMAN TEXTILE CLEANER (JTC)
Twelve (12) months active service in the industry after original certification date, plus attainment of specific designations as listed below.
* Certification in(CCT or CCMT) and UFT and either (OCT, CRT or RRT)

JOURNEYMAN FIRE & SMOKE RESTORER (JSR)
Twelve (12) months active service in the industry after original certification date plus attainment of specific categories as listed below.
* Certification in UFT, OCT and FSRT

JOURNEYMAN WATER RESTORER (JWR)
Twelve (12) months active service in the industry after original certification date plus attainment of specific categories as listed below.
* Certification in (CCT or CCMT), WRT and RRT

MASTER TEXTILE CLEANER (MTC)
A minimum of three (3) years after original certification date plus attainment of specific certifications as listed below.
* Certification in (CCT or CCMT), UFT, OCT, (RRT or BRT) and CRT

MASTER FIRE & SMOKE RESTORER (MSR)
A minimum of three (3) years after original certification date plus attainment of specific certifications as listed below.
* Certification in (CCT or CCMT), UFT, OCT, FSRT and (HST or equivalent)

MASTER WATER RESTORER (MWR)
A minimum of three (3) years after original certification date plus attainment of specific certifications as listed below.
* Certification in (CCT or CCMT), RRT, WRT, ASD, AMRT or AMRS and (HST or equivalent)

Testimonials

I’d like to take a second to let you know that George really came through for me regarding an emergency situation that I had at St. James Place today. Although the problem I had did not concern any work that he or Advanced Restoration had done, he made a call and had the problem solved before any of the other contractors that I had originally called had called me back. He wasn’t even in the area but got the problem taken care of ASAP. It’s customer service like this that I really appreciate and makes me continually come back to Advanced Restoration to get the work done quickly and correctly. I wanted to make sure that you knew what a great job he has been doing for me and St. James Place.

Dena Buchanan, CMCA Association Manager

I am taking this opportunity to thank Advanced Restoration Services, Inc., for their support of the 2010 Newport News Senior Amateur Golf Classic. As a Gold Sponsor, Advanced Restoration’s donation helped to offset the cost of the event and enabled the Active Lifestyles Program to offer to our senior golfers a high quality event with amenities suitable for such a deserving group.

I have enclosed a copy of the golf program that was distributed to each golfer. It includes Advanced Restoration’s promotional ad as well as a complete listing of our sponsors.

We appreciate the donation and look forward to a lasting relationship.

Catharine Yusuf, Supervisor – Active Lifestyles Program

I write this to document my continued and complete satisfaction with the staff and services at Advanced Restoration Services, Inc. (ARSI). Each time I must utilize your services it is not for a “fun” reason – disasters never are. What I have found, though is that the disasters you all respond to are handled in a most professional and thorough manner.

With most contractors it’s difficult to get to the details, whether due to the contractor being busy, or being understaffed or just not willing to spend the time and expend the effort. I did not find that to be the case with ARSI. In fact, I have several points of contact within your organization that can answer the simplest of questions or can research the most difficult. From the young ladies who answer the phone to the owners of the company I have always found a friendly and attentive ear.

The website that you use to document your findings and repairs is top notch. Every bit of information that could be dreamed of is contained on the password protected site. I can allow unit owners to follow along with the repairs to their units, can update insurance agents in the same manner and have all of the documentation available to me 24 hours per day. This is priceless and not something that I have found with others.

I must admit that I was nervous in hiring ARSI the first time, as I thought the costs would be much higher than local contractors. What I found was the opposite. Pricing is handled up front and is detailed to allow for careful consideration. The rates were fantastic, to my surprise. The work that followed was exceptional and was completed in a very reasonable amount of time.

I would never think twice about hiring ARSI for any disaster that may occur and have referred several people to you, including my own family. Please don’t hesitate to contact me if you have any questions, and please feel free to use this letter in your marketing materials!

Susan Berger, CMCA – Chesapeake Bay Management, Regional Manager

Thank you for the excellent and timely job you did after the recent storm that damaged our dance school building! In four days, we had severe wind and an all-time record 9 inches of rainfall in the heaviest rainy November in local history.

The damage to our roof, ceilings and wood floors from the wind driven rain was catastrophic. Your team hit the ground running, removed the wet ceiling material and damaged floors, and dried the carpets in record time. Restoration is complete and the place looks better than it did before the storm.

The most important thing is that we did not lose one day in operation because your crews were able to work overnight and during our down time. We have nearly 900 students and they are preparing for a major production. Shutting down the business was not an option! Thank you very much for this extraordinary effort to keep us moving forward.

Special recognition should be given to Steve Lawhun of Advanced Restoration. He kept in close contact with me, worked around our operating schedule and was able to complete the job in record time. His cooperation and efforts are very much appreciated.

Jim Haas, Corporate Vice President – Academy of Dance and Gymnastics, Inc.

I was so excited today because I finally found the name of the gentlemen from your group that was so exceptionally helpful – Stephen Cousins! It has bugged me since we left the meeting because I usually remember people that have done an outstanding job! I hope you’ll return to have lunch with us again, I’m new to the group (that was my second meeting) but have found the women in that group are great. I’ve gotten a few leads from it already. If you do happen to attend it would be great if you could bring a few extra cards with you. I don’t see it much but every once in awhile we’ll come across people who need you but come to us first. Apparently because we’ve put the flooring down and their dishwasher backed up we would be the first to call. Either way, I can’t say enough good things about your company and would be more than happy to send any work I can your way!

Tara Tyler

“Sending a note to say thanks to your entire team for the outstanding customer service and work done on my home.

The day I experienced the devastation of what a frozen/burst pipe could do, a friend recommend that I call Advanced Restoration. From the moment I called the response of Advanced has been outstanding. During the entire process every member of your team has been extremely professional, yet with a personal touch. And the final product, absolutely outstanding.

Many thanks to the Advanced team, and truly that you are… Advanced in serving and restoring… bringing me peace of heart and home.

Thank you and please know just as someone referred Advanced to me, I will definitely return the favor do the same.”

Bennie M. Vance

“I just wanted to take this opportunity to thank you and all of the staff of Advanced Restoration Services, Inc. Your fast response time and professional approach to our emergency not only saved me company money but saved my professional relationship with a valued customer. As a Commercial Mechanical Contractor, it is inevitable that I will have emergencies where I will need the services of a restoration company. I am so thankful that I have found Advanced Restoration Services, Inc.”

C. Franklin Reames
Warwick Air Conditioning, Inc.
Co-President

“Thank goodness I picked Advanced Restoration for the water damage that happened to me. The condo upstairs flooded and came down into my condo. I chose A.R. to come and take care of the water damage. From Amanda the secretary to all the employees that came into my home, they all did an excellent and professional job. The caring and concern not only to my home but to me could not compare to any other company I have ever dealt with. I am 61 years old and have no family. They treated me as though I was their family. I would say to anyone who needed help to call A.R. first!!!”

Marsha Daley

“Please let everyone know how much I appreciate the work they did at my house. It looks great! I will send my check for $500 to you today and I guess you will contact USAA for the balance. I have spoken with USAA and they seem to be in agreement with everything. I didn’t get very far with the City but I think USAA is going to pursue that avenue with them.”

Carolyn

“Bridget Jernigan for Kleanthis Andreou would like to thank you all for the extremely quick and constant efforts to secure the house. The crew and work was very professional and has helped to ease much burdon under the circumstances.”

Bridget Jernigan

“Let me just say, that the individuals who worked in our office were very professional, kept the noise to an absolute minimum, cleaned-up and in general did a very nice job.”

Lisa Bubezyk

“The service provided by Erik and Shermont was top notch. They were extremely courteous and Erik kept me informed and told me everything I needed to know. As you can imagine, this flood was an inconvenience to say the least, but the guys were so friendly and kept me upbeat, they really went above and beyond to make me feel comfortable. They didn’t make me feel like most contractors; that they are there to get in and out as quickly as possible with inferior results and to collect a check.

I initially called the office and spoke with a gentleman who took all my information and within minutes Erik called to say a team was on the way… incredibly fast. I wish I could say the same about the plumber that came out. After Chris and Shermont arrived, they told me what they were going to do and got on it. Erik arrived shortly after and did his inspections and paperwork.

Erik accommodated my schedule when he returned the next evening to check on the drying progress as did Shermont over the next few days. These guys got my house back together like nothing had ever happened and although I hope to never have to use this kind of service again, if I do I will definitely call Advanced Restoration and personally request this wonderful team. Many thanks and lots of hugs to these guys!”

Michele Gerrick

“I am writing this letter to give thanks to Advanced Restoration for saving us from a huge disaster. We were depending on our Insurance Company to tell us what to do after our washing machine backed up and flooded the upstairs and went down through the ceiling of our kitchen. I thank God that someone told us about Advanced Restoration.

After they checked it over with their high tech camera they could see actual water damage that could have caused wood rot or even mold. It turns out that there was $6000 worth of repairs to get our home back to it original condition.

They were great! Their experts took care of each part of the entire project from drying the floor, to new carpet and even the painting. Advanced Restoration was on the job within an hour after I called and did not delay in getting our home back to livable again. The nice thing about it was that Advanced Restoration made sure we did not have to pay more than the $500 deductible.”

Donna Castellow

“I had a pipe burst in my bathroom causing flooding and water damage. The first person I spoke to over the phone was Nick Ward. Within 1/2 hour of the conversation, Erik Benner and Nick arrived with all their equipment. Erik did a great job keeping me informed of all scheduled work, and we developed a very trusting business relationship. Eric took care of the painting contractors for me, all I had to do was tell him what I wanted done, and he took care of the rest. Erick had several helpers in and out so I don’t remember their names, but everybody in the crew was very friendly, professional, and very patient with my 2 young children asking at least 50-100 questions. After the job was complete, Nick cleaned my carpets and the results were amazing, they looked brand new. Very positive all around experience. It also helped tremendously that Erik had worked with my home owner’s insurance claims adjuster before so that made things run very smoothly. Great job!! My bathroom looks and smells brand new!!”

Scott Davis

“Advanced Restoration Services, Inc. were called in due to water damage in my home. They did an excellent job and found them to be professional, experienced and with the latest technology in dealing with my situation. Also found dealing with the staff a pleasant experience and so helpful. Without a doubt, would be my choice of company for any future work I would need.”

Rosemary A. Brown

“On behalf of our Agency, I would like to take this opportunity to thank you for your prompt and efficient service to our clients. We have had several calls from our insured’s and claims adjusters praising your timeliness in emergency claim situations and your staff for their expertise in water, storm, fire and related situations.

Your online claim information has helped bridge the communication gap between Insurance Company, insured and agent and is a unique resource for our policy holders, agency staff and adjusters at any point along the claim process. We have found your pricing to be fair and your commitment to training I believe is second to none. Thank you again for a job well done.”

Gerald F Hemphill, CIC, LUTCF – G.F.H. Insurance Agency, Inc.

“Thank you so much for your prompt attention to our crawl space issues. We were impressed with the professionalism and the sense of urgency that your company displayed during this process. Being in the construction business and working with many subcontractors on a daily basis only elevated my thoughts about your company. Everything went smoothly and seamlessly. Erik was terrific too: he was efficient, courteous and of course professional. We knew we were in good hands with you guys and really appreciate your help and guidance through this process. Again, many thanks.”

Heather

“I’ve had to use Advanced Restoration on two separate occasions for water damage. Your attention to detail and customer service is exemplary. I can’t imagine any other company giving any better service to it’s customers than Advanced Restoration. I would like to take this opportunity to personally thank Bob, Mark and Nicholas for going above and beyond to help make a very difficult and overwhelming time for me into a very tolerable and manageable time. I would not hesitate to recommend Advanced Restoration to anyone and I most certainly would use them again, if needed.”

Donna Fulton

“Dear Scott, Sincere thanks to the generous support you and ARS, Inc. have given to our local Red Cross. You’ve made a difference to our community.”

Sue Sampson – Red Cross Volunteer

“Mike and I can’t thank you enough for all your help and jumping on our problem over here on Cheadle Loop! Bringing in the dryers and fans and special care was unheard of and fantastic within a couple of hours! Seeing us through this whole mess from “soup to nuts” with the insurance was a God send to us… and made a breeze in comparison to what we would have had done on our own. Now what can we do for you? I just pray you all are there when and if the next storm hits… you are on my speed dial! You, Jason and the whole company are outstanding and number one… without your guidance and care Scott we would still be in the water I’m afraid… Thank you so much.”

Sandra

“Surpass my expectations would be an understatement. It was nice to find a company that was so prompt and dedicated to a very emotional and stressful situation. My family and I had just moved into our apartment 20 days before a fire took away our home and four other families. I made the mistake and did not jump right on the renters insurance, so the cost of the fire came straight from my pocket.

Advanced looked at my situation and didn’t do your typical greedy company, they worked with me and gave me the best deal possible, and the quality of service was exceptional. Your company will always have a customer should this ever happen again, and I highly recommend this company to anyone who is looking for outstanding service. Thank you!”

Heath Renfrow

“We are pleased to offer this letter as a recommendation for Advanced Restoration Services Inc. to perform full service contracting needs for the multi-family industry. We have been involved with Advanced Restoration for more than 5 years in assisting with fire and water losses in the Mid-Atlantic region. My office is responsible for coordinating emergency response for disasters for 85 properties throughout the Mid-Atlantic and South East regions…

We have been fortunate to be able to rely on Advanced Restoration to assist with any major losses within our region. They have always been extremely responsive to our emergency needs as required in our business. They have successfully worked with the insurance professionals to work hand in hand with the client to assure that the full scope of the project is understood, from the emergency services required to mitigate further damage, as well as providing detailed estimates for complete restoration.

We have found Advanced Restoration to be one of the best when it comes to understanding the issues surrounding water damage and potential mold. These issues can be instrumental in mitigating future costs, if addressed immediately during the emergency response phase. Their personnel are professional and fully trained and certified to deal with most types of losses.

We have just completed a project in Richmond, VA, that was in excess of one million dollars. This was a flood loss that affected thirty one apartments. This project was done on budget and completed early. We were very pleased with the final product that was delivered by Advanced and their subcontractors.

Please feel free to contact me if you have any questions or require any further information in regards to our experiences working with Advanced Restoration.”

Jeffrey W. Donahue – Regional Facilities Manager

“Kudos to Advanced Restoration Services, based in Yorktown. The guys who did the cleanup and restoration of our new home in Scott’s Pond, following water damage, did a wonderful job. They were professional, dependable and personable, performed quality work with a smile and treated our home as their own. We were so pleased that we continue to use Advanced for upgrades and home improvements. Thank you to Bob, Jerry, Stephen, Vaughn and Mark.”

Randy, Arnetta and Leyja Hamrick

“ARSI removed and then rebuilt my deck. They also replaced my cedar shake roof, wooden siding, skylight and windows. All aspects of the job were handled in a very professional manner. All work was completed in a timely fashion and all employees were very helpful, courteous and knowledgeable. The finished product has definitely increased the value of my home and I would use ARSI to complete any further repairs. Thank you, ARSI, for a job well done!”

Stephanie Panzera

“I want to convey to you how pleased I am with the extensive work you did on my town house after Isabel. Your company was totally responsive to me needs and my requests. I feel very lucky to have “found” your company after the storm. One thing that was nice in particular, is that you were “full service”, from the fence, carpet, painting, doors and mildew work. I would have no hesitation to recommend you to my friends; and actually have.”

Dyana Ward

“My wife, Linda, and I wanted to take time to personally thank and commend you for the assistance you rendered after the recent hurricane. We will always be grateful for your assistance, wise counsel and services during this very trying time.

Our home is very special to us for many reasons including the fact that our daughter grew up there. When hurricane Isabel downed trees all over our property and put 8 inches of water on our main floors, we were devastated. It seems that we all go through life seeing disasters on television. The damages appear to be horrible and the people seem traumatized. But as quickly as you change the channel, the disaster is gone. Then it happens to you. It’s very real and you can’t change the channel, which is exactly where we were on September 18, 2003.

Starting September 19, you became the major factor in our recovery plan. By day two you had the trees removed, a moving company on the way and you had begun emergency services on our home. As a result our house is being put back together and will be better than ever. For this we are very appreciative.

You have performed another service that has been even more helpful to us. You, and your company, have given us excellent advice and assistance concerning our dealing with the moving company, the insurance company, the insurance claims process, tree and debris removal, FEMA and the restoration and rebuild of our home. These are things that people hope they never have to face in a lifetime. These are things that people are never prepared for but must do anyhow. Your support, encouragement and expertise have been a blessing. We feel that we have had a trusted partner in our recovery plan and we feel that with your help we have made the correct decisions! Thank you.

We must also mention the quality, caring and expertise of your entire staff. Vaughn, Keith, Marvin, Billy and others all treated our flooded structure as if they were trying to save their own home. Jerry Russell has been and continues to be a wonderful help as we weave our way through the red tape and pitfalls of the rebuild process. He is a valuable source of excellent information, action and moral support. I don’t know how we would go this process alone. It is very comforting to have your entire team of professionals with us.”

Jim and Linda Haas